Returns, Refunds & Complaints at Flower Delivery Bermondsey
Our Fresh Flowers Guarantee in Bermondsey
At Flower Delivery Bermondsey, we are committed to providing our customers with the freshest and most beautiful flowers. As a trusted local Bermondsey florist, we take immense pride in serving households and businesses throughout the area. Our Fresh Flowers Guarantee ensures that every bouquet and arrangement you receive meets the highest standards of quality and longevity.
Damaged-On-Arrival Policy
While we take every precaution to handle and deliver your flowers with utmost care, unforeseen incidents can occasionally occur during transit. If your flowers or arrangements arrive damaged, wilted, or not up to the standards you expect, please let us know within 24 hours of delivery. To assist with a prompt resolution, please retain the original packaging and take clear photos of the damage. Our team will review your claim and offer either a replacement or a full refund as appropriate. We want you to be delighted with every order you place with Flower Delivery Bermondsey.
Freshness Window and Quality Assurance
We guarantee that every flower delivery in Bermondsey arrives fresh and vibrant. With proper care, our flowers are expected to look their best for a minimum of 5 days following delivery. If your flowers do not remain fresh for at least this period, we encourage you to reach out to us immediately. Our team will guide you on basic flower care tips, and if the problem remains unresolved, we will gladly arrange for a replacement or refund.
Refund and Replacement Options
Your satisfaction is our top priority. If you encounter an issue with your order, such as incorrect flowers, missing items, or unsatisfactory quality, please contact us within 48 hours of receipt. Based on the situation, we offer the following resolutions:
- Replacement: We can arrange for a replacement bouquet to be delivered at the earliest convenience, ensuring you receive the level of freshness and beauty you expect.
- Refund: In cases where a replacement is not possible or preferred, a full or partial refund will be provided promptly using your original payment method.
We may request evidence, such as photographs, to help us process your request smoothly and improve our service for future customers.
How to Make a Complaint
We value your feedback as it allows us to continue improving our products and services for the Bermondsey community. If you have any complaints or are dissatisfied in any way, please get in touch with our customer care team as soon as possible. We handle all complaints sensitively, professionally, and fairly. Our team will acknowledge your complaint, investigate thoroughly, and aim to provide a resolution within 2 working days. Your voice matters to us, and we will do everything we can to resolve any issues to your satisfaction.
Your Trusted Local Florist in Bermondsey
As a dedicated florist proudly serving Bermondsey and its surroundings, building trust with our customers is central to what we do. Whether you are sending blooms to loved ones or decorating your office, our promise is to deliver only the best in fresh flowers and attentive customer care. Thank you for choosing Flower Delivery Bermondsey – your neighbourhood expert in floral freshness and quality.
