Flower Delivery Bermondsey E-Commerce Ordering Terms & Conditions

Terms and Conditions for Online Flower Delivery Bermondsey

Introduction

Welcome to Flower Delivery Bermondsey. These Terms and Conditions set out the basis on which you may place orders with us for our online flower delivery services covering Bermondsey and the surrounding areas. By using our website and purchasing our products, you agree to these Terms and Conditions. Please read them carefully before placing an order.

Definitions

"We", "us", "our" refer to Flower Delivery Bermondsey.
"You", "your", "customer" refer to the person using our online services and placing orders.
"Website" refers to our online platform through which you place flower delivery orders.
"Products" refers to flowers, floral arrangements, and any related items made available for purchase on our website.
"Order" means a request by you to purchase products for delivery within Bermondsey or surrounding areas.

Order Process

Ordering flowers online with Flower Delivery Bermondsey is designed to be straightforward and secure. Here is how the process works:

Product Selection: Browse our product listings and select the flowers or arrangements you would like to order for delivery in Bermondsey.
Order Information: Specify delivery details including recipient’s name, delivery address (must be within Bermondsey or surrounding areas), preferred delivery date, and any special instructions.
Checkout: Proceed to checkout where you will be asked to provide your billing details and confirm your order.
Order Confirmation: Once payment is processed, you will receive an order confirmation summarising your purchase details. This confirmation does not constitute acceptance of your order.
Acceptance: Order acceptance and completion of the contract will take place once we dispatch your flowers and notify you of the dispatch. We reserve the right to decline orders at our discretion, in which case you will receive a full refund.

All orders are subject to availability. If a required flower or arrangement is not available, we will contact you to discuss suitable alternatives or offer a full refund if necessary.

Payments

Payment for your flower delivery order must be made in full at the time of placing the order via our online platform. Prices are clearly stated for each product and are shown in GBP (£), inclusive of applicable VAT where relevant.

We accept payment by major debit and credit cards through our secure payment gateway. We do not accept cash on delivery or cheques. By submitting your order, you confirm that the payment method used belongs to you or that you have authorisation from the owner to use it. Should your payment fail or be disputed, we reserve the right to withhold or cancel your flower delivery until payment is received or the dispute resolved.

Pricing and Promotions

All prices for products listed on our website are accurate at the time of publication. We reserve the right to update prices and promotions at any time, but such changes will not affect orders already accepted and confirmed.

Promotional offers are subject to availability and may be withdrawn at any time. Discount codes or special offers cannot be exchanged for cash or used in conjunction with any other offer, unless explicitly stated.

Delivery Policy

Flower Delivery Bermondsey provides online flower delivery across Bermondsey and nearby areas. When placing your order, please ensure you provide the complete and correct delivery address. We cannot be held responsible for deliveries that are late or fail due to incorrect or incomplete information supplied by you.

We endeavour to deliver all orders within the selected delivery window. In some circumstances, such as high demand periods, adverse weather, or supply chain disruptions, delays may occur. Where possible, you will be notified of any significant delay.

If the recipient is unavailable at the delivery address, we will attempt to leave the flowers in a safe place or with a neighbour if one is available, and a delivery note will be left. If this is not possible, we will attempt to contact you or the recipient to arrange redelivery. In instances where neither is possible and the flowers are returned to us, you may be subject to an additional charge for redelivery or collection.

Substitution Policy

On rare occasions, particular flowers or colours may be unavailable due to seasonal variations or unforeseen circumstances. In such cases, we may substitute flowers with similar items of equal or greater value while maintaining the overall look and feel of the arrangement showcased online. Should a significant substitution be required, we will make reasonable efforts to contact you for approval.

Cancellations and Amendments

Your statutory rights are not affected. If you wish to cancel or amend your order, please do so as early as possible. Cancellations or changes to your order can usually be made if we are contacted at least 24 hours before the scheduled delivery date. After this time, flowers may have already been prepared or dispatched, and it may not be possible to cancel or amend your order.

For cancellations made within the permitted timeframe, you will receive a full refund to the original method of payment. If you amend your order to a higher value, you will be required to pay the additional cost. If you amend your order to a lower value, the difference will be refunded.

Returns and Refunds

Due to the perishable nature of fresh flowers, we cannot accept returns unless the product is faulty or not as described. If you are unhappy with the quality of the flowers received, please contact us within 24 hours of delivery. Where appropriate, we will offer a replacement or full refund. We may require photographic evidence of the flowers in question to process your claim.

Any refunds will be issued to the original payment method used to place the order and may take up to five working days to appear in your account.

Liability

We will make every effort to deliver flowers as described and on the date requested. However, we will not be responsible for:

Incidental or consequential loss or damages arising from the use of our website, products, or services.
Delay or failure in delivering products if the delay or failure is due to events or circumstances beyond our reasonable control, such as natural disasters, strikes, or supply shortages.
Non-delivery or late delivery resulting from incorrect address information or absence of the recipient.

Our maximum liability to you under these Terms and Conditions will not exceed the value of the order placed.

Customer Obligations

By placing an order on our website, you confirm that:

You are at least 18 years of age or have obtained the express permission of a parent or guardian to use our services;
All information supplied by you is accurate, current, and complete;
You will not use our services for any unlawful or unauthorised purpose;
You will ensure the recipient's details and address are correct for on-time delivery within Bermondsey and surrounding areas.

Intellectual Property

All content available on our website, including images, logos, text, and product designs, remains the intellectual property of Flower Delivery Bermondsey or our licensors. You may not copy, distribute, or commercially exploit such content without our express written consent.

Privacy and Data Protection

We are committed to protecting your privacy. Your personal information will be collected, stored, and processed in accordance with applicable data protection laws in the UK. We will only use your information for the purpose of processing your order, delivery, and communicating relevant updates. For more details, please refer to our privacy policy available on our website.

Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. Updated versions will be posted on our website, and your continued use of the website and services constitutes acceptance of any changes. It is your responsibility to check the Terms and Conditions regularly.

Severability

If any of these Terms and Conditions are determined to be illegal, invalid, or otherwise unenforceable, they will be severed from the remaining terms and will not affect the validity and enforceability of the remaining provisions.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from or related to them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Flower Delivery Bermondsey for the supply of goods and services described herein and supersede any prior agreements or understandings.

Contact Us

If you have any queries about these Terms and Conditions or require assistance regarding your online flower delivery order in Bermondsey or surrounding areas, please use our website’s contact form. Our team will be pleased to assist you.

Applicability of Terms

These Terms and Conditions apply to all customers placing orders for flower delivery to Bermondsey and the wider local area. Use of our website and services also constitutes acceptance of these terms.